Our Commitment To Privacy

The privacy of your personal information is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the ways we collect and use your information. Those practices and your choices depend on our relationship with you, so please review the appropriate sections below.

To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect

Customers

We collect personal information that you voluntarily provide to us in connection with any services you have authorized, such as our mortgage services. This information includes your name, address, email address, and phone number and more sensitive information, such as your Social Security number, date-of-birth, race and ethnicity, and financial information.

Real Estate Professionals

We collect personal information that you voluntarily provide to us as well as information about you derived from real estate transactions to which we both are parties. This information includes name, address, email address, phone number, and business information. It may include your date-of-birth and social media account names.

Consumers

We collect personal information that you voluntarily provide to us when you register to use our Website or apps, express an interest in obtaining information about us or our services, or participate in activities on our Website or apps. This information may include your name, address, email address, and phone number.

Information automatically collected

We automatically collect certain information when you visit, use, or navigate our Website and apps. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Website and apps, and other technical information. This information is primarily needed to maintain the security and operation of our services and for our internal analytics and reporting purposes.

The Ways We Use Information

We never use or share the personally identifiable information you provide in ways unrelated to the ones described below without providing you an opportunity to opt-out or otherwise prohibit such unrelated uses. We will never sell your information to a third party.

Customers

We use your information to communicate with you, and by providing that information, you are granting us permission to communicate with you by email, phone, and/or SMS text. We also use the information to provide any services you have authorized, such as our mortgage services. We do not share this information with outside parties except to the extent necessary to provide the services and as required by law.

Real Estate Professionals

We use your information to communicate with you by email, phone, and/or SMS text about real estate transaction to which we both are parties. We also use your information to administer and customize our Website and apps for your use. We do not share your information with outside parties except in connection with real estate transactions to which we both are parties and as required by law.

Consumers

We use the information you provide about yourself to communicate with you, and by providing that information, you are granting us permission to communicate with you by email, phone, and/or SMS text. We do not share this information with outside parties except to the extent necessary to provide any services you request and as required by law.

Cookies

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Website and apps. Such online tracking technologies help us maintain the security of our Website and apps, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

Do-Not-Track Features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.

Use of Social Media Logins

Our Website and apps may offer you the ability to register and log in using your social media account details (like your Facebook login). Where you choose to do this, we will receive certain profile information about you from your social media provider, including your name and email address and any other information identified in the social media login screen.

Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information and how you can set your privacy preferences on their sites and apps.

Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

We use a third-party service to host our Website and apps and to store your information. We use secure protocols to transfer your information between you and this computer server. To comply with federal law, we maintain a backup digital copy of your information in a separate location from our computer server.

Our Commitment to Children's Privacy

Protecting the privacy of our children is especially important. For that reason, we never collect or maintain information from those we actually know are under 18, and no part of our website is structured to attract anyone under 18.

How Long We Keep Your Information

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice unless a longer retention period is required by law.

How You Can Review, Correct, or Delete Your Information

Customers

You can review your personal information by logging into the Customer Portal on our Website. To correct your information, please contact your loan originator or send an email to admin@lonestarlending.com.

For regulatory reasons, we are unable to delete your personal information from our systems. However, upon request we can make it inaccessible from our public Website and apps. (This also will remove your access to the Customer Portal on our Web site.) To make that request, please contact your loan originator or send an email to admin@lonestarlending.com.

Real Estate Professionals

You can review and correct your personal information by logging into the Agent Portal on our Website. After logging in, click on "Edit Profile" at the top of the page.

For regulatory reasons, we are unable to delete your personal information from our systems if it is associated with a real estate transaction to which we both are parties. However, you can make your information inaccessible from our public Website and apps by logging into the Agent Portal on our Website and selecting "Remove Account" from the pancake menu. (This also will remove your ability to use our Agent Portal.) If your information is not associated with a real estate transaction, selecting "Remove Account" will remove your information from our systems.

Consumers

If you have not received login credentials for the Customer Portal on our Website, send an email to admin@lonestarlending.com to correct or delete your personal information from our systems. You also can use that email address to request a copy of the personal information we have for you.

How to Opt-Out from Communications

If we relied on your consent to communicate with you, you may withdraw that consent at any time by using the "opt-out" technique in the messages you receive. For emails, an "opt-out" link typically appears at the bottom of the email. For SMS texts, the "opt-out" technique, typically replying with "STOP," appears at the end of the text message.

How to Contact Us

Should you have questions or concerns about these privacy policies, please call us at (512) 261-1542 or send us an email at admin@LoneStarLending.com.

Last updated February, 7, 2025